Terms of Service

Effective Date: October 23, 2025

Last Updated: October 23, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and us ("we," "us," or "our") governing your use of our AI-powered conversational platform (the "Service").

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

Our Service provides:

• AI-powered conversational experiences using voice and text
• Structured programs for personal development and learning
• Intelligent memory system that remembers context across conversations
• AI-generated insights and summaries of your conversations
• Progress tracking and engagement tools

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Eligibility

To use the Service, you must:

• Be at least 13 years of age (or 16 in the European Union)
• Have the legal capacity to enter into a binding contract
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information

If you are under 18 years of age, you represent that you have obtained parental or guardian consent to use the Service.

4. Account Registration and Security

4.1 Account Creation

To use the Service, you must create an account by providing:

• A valid email address
• A secure password (minimum 8 characters, meeting complexity requirements)
• Acceptance of these Terms and our Privacy Policy

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Using a strong, unique password not used on other services

We implement password breach detection and will notify you if your password has been compromised in known data breaches.

4.3 Account Termination

You may delete your account at any time through your account settings. Account deletion is permanent and will result in the loss of all data associated with your account.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service for:

• Personal development and self-improvement
• Learning and educational purposes
• Reflection and journaling
• Exploring topics of personal interest

5.2 Prohibited Use

You may NOT:

• Violate Laws: Use the Service for any illegal purpose or in violation of any applicable laws
• Harm Others: Harass, threaten, or harm other users or third parties
• Impersonate: Impersonate any person or entity or misrepresent your affiliation
• Abuse the Service: Attempt to circumvent security measures, overload systems, or disrupt service operations
• Reverse Engineer: Decompile, disassemble, or reverse engineer any aspect of the Service
• Data Mining: Use automated tools to extract data from the Service without permission
• Resell: Resell, redistribute, or commercialize access to the Service without authorization
• Harmful Content: Submit content that is illegal, defamatory, obscene, or violates third-party rights

5.3 Enforcement

We reserve the right to investigate violations of these Terms and take appropriate action, including:

• Warning or suspending your account
• Terminating your account without refund
• Reporting illegal activity to law enforcement
• Taking legal action to recover damages

6. Intellectual Property Rights

6.1 Our Rights

The Service, including all software, algorithms, designs, trademarks, and content (excluding User Content), is owned by us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

6.2 Your Content

You retain ownership of content you create or submit through the Service ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display your User Content to provide the Service
• Use AI models to analyze and generate insights from your User Content
• Create anonymized, aggregated data for service improvement (no personally identifiable information)

This license terminates when you delete your account, except for anonymized data that cannot be attributed to you.

6.3 AI-Generated Content

AI-generated insights, summaries, and responses created from your conversations are considered User Content and are owned by you, subject to the license above.

7. Important Disclaimers

7.1 Not Professional Services

CRITICAL DISCLAIMER: The Service provides AI-powered conversational support for personal development purposes only. IT IS NOT:

• Medical, psychological, or mental health treatment
• Professional therapy or counseling
• Legal, financial, or professional advice
• A substitute for professional services of any kind
• Crisis intervention or emergency services

If you are experiencing a mental health crisis, suicidal thoughts, or medical emergency, contact emergency services (911 in the US) or a crisis hotline immediately.

Crisis Resources:

• National Suicide Prevention Lifeline (US): 988 or 1-800-273-8255
• Crisis Text Line (US): Text HOME to 741741
• International Association for Suicide Prevention: https://www.iasp.info/resources/Crisis_Centres/

7.2 AI Limitations

The Service uses artificial intelligence, which has inherent limitations:

• Accuracy: AI-generated content may contain errors, inaccuracies, or biases
• Context: AI may misunderstand context or nuance in conversations
• Not Human: AI lacks human judgment, empathy, and real-world experience
• Training Data: AI is limited by its training data and may have knowledge gaps

Always verify important information with qualified professionals and use your own judgment.

7.3 No Guarantees

We do not guarantee:

• Specific outcomes or results from using the Service
• Uninterrupted or error-free operation
• That the Service will meet your specific requirements
• That data will be 100% secure (though we implement strong security measures)

8. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

Key privacy commitments:

• We encrypt your data in transit and at rest
• We do NOT sell your personal information
• You can export or delete your data at any time
• We comply with GDPR, CCPA, and other privacy regulations
• Third-party AI processors are bound by Data Processing Agreements

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

9.1 No Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or emotional distress
• Cost of substitute services

9.2 Liability Cap

Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us (if any) in the 12 months preceding the claim.

9.3 No Liability for Third-Party Services

We are not liable for the actions, errors, or omissions of third-party service providers (OpenAI, ElevenLabs, etc.), though we select reputable providers and maintain Data Processing Agreements.

10. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any applicable laws or third-party rights
• Your User Content or use of the Service
• Any claim that your User Content caused harm to a third party

11. Service Availability

11.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be unavailable due to:

• Scheduled maintenance
• Technical issues or outages
• Third-party service disruptions
• Force majeure events

11.2 Modifications

We may modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice.

12. Payment Terms (If Applicable)

If we offer paid features in the future:

• Fees will be clearly disclosed before purchase
• Billing is handled securely through third-party payment processors
• Refunds are at our discretion and governed by our refund policy
• Subscription cancellation does not entitle you to a refund of prepaid fees
• We reserve the right to change pricing with 30 days' notice

13. Termination

13.1 By You

You may terminate your account at any time through account settings. Termination is permanent and results in deletion of all your data within 30 days.

13.2 By Us

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms
• Your use of the Service poses a security or legal risk
• We are required to do so by law
• We discontinue the Service

13.3 Effect of Termination

Upon termination:

• Your license to use the Service terminates immediately
• Your data will be deleted according to our retention policy
• Provisions that should survive (indemnification, limitation of liability, dispute resolution) remain in effect

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [JURISDICTION], without regard to conflict of law principles.

14.2 Dispute Resolution

Before filing a lawsuit, you agree to first contact us at legal@[DOMAIN].com to attempt informal resolution. We commit to working in good faith to resolve disputes.

14.3 Arbitration (If Applicable)

Any disputes not resolved informally may be subject to binding arbitration in [JURISDICTION], in accordance with the rules of the American Arbitration Association. Arbitration awards are final and binding.

14.4 Class Action Waiver

You agree to resolve disputes with us on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative actions.

14.5 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or violation of confidentiality obligations.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for delays or failures due to causes beyond our reasonable control (natural disasters, war, pandemics, internet outages, etc.).

15.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16. Changes to Terms

We may update these Terms from time to time. Changes will be communicated through:

• Email notification to your registered email address
• In-app notification requiring acceptance before continued use
• Updated "Last Modified" date at the top of this document

Material changes: For significant changes, we will provide at least 30 days' notice and require explicit acceptance before continued use.

If you do not agree to updated Terms, you may delete your account. Continued use after changes constitutes acceptance.

17. Contact Us

For questions about these Terms, contact us:

• Email: legal@[DOMAIN].com
• Support: support@[DOMAIN].com
• Mail: [Physical Address]

We will respond to inquiries within 5-7 business days.

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By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.